Contact Information

General Support

Email: support@zhudejia.com

For general inquiries, technical support, and service questions

Enterprise & Partnership

Email: xucheng1@zhudejia.com

For enterprise solutions, business development, and partnership opportunities

Headquarters Address

Room 312, Third Floor

Comprehensive Building

No. 16 Jianning Road

Gulou District, Nanjing, 210000, CN

Business Hours

Monday - Friday: 9:00 AM - 6:00 PM (Beijing Time)

Saturday: 10:00 AM - 4:00 PM

Sunday: Closed

Emergency support available 24/7 for enterprise clients

Mobile Apps

Download our apps on Google Play and App Store

Get instant access to services and support through mobile platforms

Send us a Message

Frequently Asked Questions

Find quick answers to common questions

What are your response times for inquiries?

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We typically respond to inquiries within 24 business hours. For enterprise clients, priority support is available with faster response times. Emergency support for critical issues is available 24/7.

How can I download your mobile apps?

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Our apps are available on Google Play for Android devices and the App Store for iOS devices. Search for "Zhudejia" or visit the respective app stores. The applications are free to download and available in multiple languages.

Do you offer custom solutions for enterprises?

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Yes, we specialize in custom enterprise solutions. Please contact our enterprise team at xucheng1@zhudejia.com to discuss your specific requirements and how we can tailor our services to meet your needs.

What payment methods do you accept?

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We accept multiple payment methods including credit cards, bank transfers, and digital wallets. For specific payment arrangements and invoicing details, please contact our support team or enterprise sales team.

Are there career opportunities at Zhudejia?

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Yes, we are always looking for talented professionals. Please visit our careers page or contact our HR team for current open positions across our global offices in various departments.

How do I report a security issue or vulnerability?

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For security concerns, please email our security team directly at support@zhudejia.com with the subject "Security Report". We take all security issues seriously and appreciate responsible disclosure.

Support Options

Choose the support level that best fits your needs

Standard Support

Response Time: 24 hours

Email-based support for general inquiries, troubleshooting, and service information

  • Email support during business hours
  • Knowledge base access
  • Standard priority

Enterprise Support

Response Time: 1 hour 24/7

Comprehensive support package for enterprise clients with dedicated resources

  • 24/7 phone and email support
  • Dedicated support team
  • Custom SLA agreements
  • On-site support available
  • Strategic consulting

Global Service Network

Cross-region delivery with local responsiveness

Asia-Pacific Hub

Primary operations center supporting IT consulting, BIM, and property solutions across APAC markets.

  • Timezone-aligned project management
  • Multilingual communication support
  • Fast escalation for enterprise clients

Europe Coordination

Partner-based delivery for real estate advisory and digital modernization initiatives in EU regions.

  • Compliance-aware workflows
  • Regional vendor coordination
  • Flexible collaboration model

North America Support

Dedicated enterprise support for product rollouts, operations optimization, and ongoing service continuity.

  • Priority response channels
  • Business-hour overlap support
  • Performance reporting cadence

From Inquiry to Launch

A clear collaboration path for faster execution

1

Initial Consultation

Share your goals and business context. We recommend the best service scope and engagement model.

2

Proposal & Planning

Receive a structured proposal including timeline, deliverables, milestones, and communication plan.

3

Execution & Handover

We deliver in sprints with review checkpoints, followed by onboarding and operational support.

Ready to Get Started?

Reach out to our team today and let's discuss how we can help your business succeed